Shipping & Returns Information

Countries We Ship To

We ship to addresses in Canada and the USA only. .

Shipping Charges

Shipping charges are based on the actual weight and dimensions of your total order as well as the shipping destination and method of shipping. A base charge applies to all parcel shipments. Your actual total shipping charge will be shown during checkout and before we take your payment information so, there will be no unpleasant surprises after you have placed your order.

Shipping Methods & Delivery Standards

Delivery of packages is facilitated through Canada Post .. We chose Canada Post because of the ability to deliver packages to virtually any address in North America and to do so cost-effectively with fast delivery.

Destination	Standard	Xpresspost
Greater Toronto Area	1- 3 day	next day
Southern Ontario	1 - 2 days	1 day
Rest of Canada (major)	2 - 7 days	1 - 3 days
Rest of Canada (non-major)	4 - 9 days	4 days
USA Destinations (major)	8 days	5 days
USA Destinations (non-major & APO)	10 days	7 days
Delivery times are estimates only as provided by the carriers and days are based on business days (Monday through Friday excluding statutory holidays). We make every effort to ship all orders within 24 hours unless your order needs to be made (Factory Products) The estimated number of days for shipping does not include the day your package is shipped. For USA shipments there may be an additional delay due to processing by U.S. Customs and by the U.S. Food & Drug Administration (orders containing food). We ship to US Armed Forces Post Offices.We pay the extra shipping to your post box . Delivery times to final destinations through APOs can be longer than the above estimates. We provide delivery confirmation tracking for all shipments and you will receive an e-mail with a tracking number once your package is shipped.

For your convenience, Canada Post Online Tools are available for shipping and delivery information for your package(s). Be sure to have the tracking number that you received via email when your package left our Facility.

Orders to the USA

On all shipments to the USA, we will prepare the appropriate U.S. Customs import documentation to accompany the shipment. Any import duties and processing fees levied by the U.S. Customs Service is the sole liability of the purchaser.

For orders that contain food products, we are required to submit a Prior Notice of Shipment to the U.S. Food & Drug Administration (FDA). The FDA approval number for a shipment containing food will be shown on the shipping label along with product information for U.S. Customs.

Product Return Policies & Procedures

We only accept Returns for which we have shipped in error ( Once food has left our Facility we have no control over what happens to it ) We nor our carriers are responsible for damage due to shipping in hot weather ( No Shipping from July 15 to September 15 due to the Heat ). Applicable credit will be issued at our discretion .